Customer Service Officer

Description

Customer Service Officer- job post

Rail Delivery Group

London EC1A

Salary: £25k

Closing Date: 17th February 2022

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

• Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
• Ability to analyse and resolve complex queries
• Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
• Contribute to team and have a commitment to achieve targets on a daily basis.
• Attention to detail, able to check, gather and record information in a reliable and consistent way.
• Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
• Ensuring compliance in all activities with the appropriate rule set.
• Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
• Proficiency with Microsoft Office software
• A strong team player
• Proactive, can do attitude
• An understanding of staff expectations within the rail industry