About

Job Purpose: - Undertake Administrative responsibilities for the department working under the direction of the Customer Affairs Manager. - Ensure all company criteria for compensatory claims are met before initiating company procedures. - Ensure that all incoming complaints and legal claims received my mail are scanned, logged, and that CRIS is updated accurately. - Fully investigate feedback either received directly from passengers or other Emirates departments and formulate suitable replies. - Liaise with HO Departments including responding to any queries, and updating files with any communications. - Collate all relevant file information and operational reports for legal claims to send to local counsel. - Process standard damaged baggage replacements and lost baggage claims, while still adhering to Company regulations in regard to such claims and compensation.
Qualifications & Experience: - A good standard of general education up to ‘A’ Level standard or equivalent. - Knowledge and experience in Baggage Tracing and Baggage Claims - Experience in an airport/travel agency passenger service environment. - Fully conversant with MS Office. - Knowledge of Airport, Reservations, Ticketing and Baggage systems is required. - Ability to work under pressure, prioritise workload and meet deadlines. - Ability to work and support others as part of a team. - Excellent written and oral communication skills. - Fluent in written and spoken English. Additional languages beneficial. - Candidates must have the legal right to live and work in the UK.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

The Emirates Group